Desnaldy, Dwi Rendi (2025) Implementasi Pelayanan Publik Melalui Aplikasi SIPUSAKO (Sistem Informasi Pelayanan Umum Satu Kecamatan Online) di Kecamatan Pinggir Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to analyze the implementation of the SiPusako application in improving the quality of public services at the Pinggir Sub-District Office, Bengkalis Regency. SiPusako is a digital innovation developed by the Department of Communication and Informatics to support online administrative services. The study uses a qualitative descriptive method with Van Meter and Van Horn’s implementation theory, which includes six main variables. Data were collected through interviews, observation, and documentation. The results show that the implementation of SiPusako is fairly effective, but still faces challenges such as limited understanding of SOPs among staff, lack of ongoing training, technical issues, and insufficient public outreach. The study recommends regular training, improved infrastructure, and more effective communication strategies.

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