Salim, Nur (2025) Efektivitas Pelayanan Publik Di Kantor Desa Pematang Tinggi Kecamatan Kerumutan Kabupaten Pelalawan. Other thesis, Universitas Islam Riau.

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Abstract

The business certificate service at the Regiment Office plays a role in providing satisfaction to the public, but in reality there are still many people who are not satisfied with the services provided. The effectiveness of service implementation through the provision of satisfactory service certificates cannot be separated from work performance, work quality, work quantity, timeliness and job satisfaction. The purpose of this study is to determine the factors inhibiting the effectiveness of public services at the Pematang Tinggi Village Office, Kerumutan District, Pelalawan Regency. The research method used is a qualitative method with data collection techniques through observation, interviews and documentation. Discussion of the Quality of Service of the Pematang Tinggi Village Office, Kerumutan District, Pelalawan Regency in Processing Business Certificates has not been maximized based on Standard Operating Procedures so that it has not achieved satisfaction for the community. Conclusion The Pematang Tinggi Transportation Office in Kerumutan District, Pelalawan Regency, has not provided optimal service in processing business certificates according to standard operating procedures. This is due to a lack of specialized personnel for processing business certificates and a lack of supporting infrastructure. The researcher's suggestion is that the Pematang Tinggi Village Office should increase the number of employees in providing services, improve work discipline in providing services, collaborate in providing services and provide supporting facilities and infrastructure for services in order to achieve optimal service.

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