Rahman, Taufik Hidayatul (2025) Tanggung Jawab Jasa Pengiriman Barang Terhadap Barang yang Rusak Akibat Kelalaian dari Karyawan Pada Perseroan Terbatas Jet &tony (PT. J&T) Di Kota Pekanbaru. Masters thesis, Universitas Islam Riau.

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Abstract

In everyday life, transportation has a very important role and cannot be separated from community activities. As a company engaged in goods transportation services, J&T Express has received a deposit of an item from a person or company, namely the sender, J&T Express is then responsible for organizing transportation. The carrier is responsible for the safety and security of the goods that must be transported, starting from the time it is received until the time the goods are handed over to the recipient. The problems discussed in this research are first, how is the responsibility of the freight forwarder for damaged goods due to negligence of employees at the Jet & Tony (Pt. J&T) Limited Liability Company in Pekanbaru City and second, how are the dispute resolution efforts made by consumers against damaged goods in the city of Pekanbaru. Delivery to Jet & Tony Limited Company (Pt. J&T) In Pekanbaru City. In this research, the type of research used is sociological legal research. Sociological legal research is research on the effectiveness of the law that is currently in effect or the operation of law (law in action) in society. Based on the research, it is known that J&T Express's responsibility for goods that are not safe/damaged is to compensate the owner of the goods in full for those who insure the goods and pay 10 times the cost of shipping goods that do not exceed the nominal value of Rp. 2,000,000.00 (two million rupiah), and the legal consequence if the J&T Express defaults is that the carrier must reimburse all costs, losses, and interest because the carrier is negligent and does not fulfill a carrier's obligation in accordance with Article 1243, Article 1246 of the Civil Code.

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