Sukma, Dewi (2025) Facebook Sebagai Media Komunikasi Suportif Antar Keluarga. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to explore the role of Facebook as a medium for supportive communication among family members, particularly in the parent-child relationship, and to identify the types of supportive communication used by parents through the platform. Supportive communication becomes increasingly important when family members, such as children, live apart due to educational or occupational demands. In this context, Facebook is utilized as a tool to maintain emotional closeness and the continuity of family relationships. This research employs a qualitative approach, using data collection techniques including observation, in-depth interviews, and documentation with three active Facebook users: ER (account @ER), Y (account @MY), and WS (account @MG). The findings reveal that Facebook provides a space for parents to express various forms of support, including emotional support, esteem support, instrumental support, and informational support. These forms of support are conveyed through features such as posts, 24-hour stories for more casual messages, positive comments, and reaction buttons such as “likes.” Emotional support expressed through affection and empathy fosters a sense of safety and comfort for children. Esteem support, in the form of praise or recognition of achievements, contributes to enhanced self-confidence. Meanwhile, instrumental and informational support demonstrate the active role of parents in addressing their children's practical and intellectual needs. Although digital communication cannot fully replace physical closeness, Facebook has proven to be an effective bridge for maintaining emotional presence. It serves as a supportive communication tool for parents, generating positive impacts for children, such as feeling fully supported, motivated, and emotionally uplifted.

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