Willy, Willy (2025) Perlindungan Hukum Terhadap Konsumen Praktik Daur Ulang Nomor Telepon Seluler Oleh PT. Telkomsel Ditinjau Dari Undangundang Nomor 8 Tahun 1999 Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

Mobile phone numbers are an important privacy component because mobile phone numbers are linked to email verification, social media accounts, bold business networks, and other accounts. Using a mobile phone number is a standard procedure for registering on social media. Social media applications send notifications to mobile phone numbers when users register or deactivate their accounts. To activate a social media account or make transactions using mobile banking or electronic funds, an active mobile phone number is required. Mobile phone numbers and their validity are very important for this reason. The two main problems that are the focus of the author's research are FIRST, namely the legal regulations for victims of mobile phone number recycling practices carried out by PT Telkom and SECOND, namely the form of legal protection for victims of mobile phone number recycling practices carried out by PT Telkom based on Law Number 26 of 1999 concerning Telecommunications. The legal research approach used in this study is an empirical or sociological approach, namely conducting interviews with PT Telkom customer service and conducting interviews with consumers who are harmed by the practice of referring to telephone numbers. The research findings show that the practice of reusing telephone numbers by PT Telkom often does not favor the interests of customers. Consumers or victims of reuse practices suffer losses due to inadequate legal protection, including the protection of personal information caused by the theft of personal information through discarded mobile phone numbers. Therefore, it is very important to have a clear legal framework to ensure that consumer rights are upheld and the scope of personal information can be avoided.

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