Novebry, Novebry (2024) Kualitas Pelayanan Penerbitan Surat Keterangan Ganti Rugi (SKGR) Tanah Di Kecamatan Mandau Kabupaten Bengkalis. Masters thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to determine the service quality of issuance of Land Compensation Certificate (SKGR) in Mandau District, Bengkalis Regency, reviewed from transparency, accountability, conditionality, participation, equality of rights, and balance of rights and obligations along with inhibiting factors. This research method is quantitative, with data collection techniques using questionnaires and the results are analyzed using quantitative descriptive. The results of the study concluded that (1) The quality of service for issuing Land Compensation Certificates (SKGR) in Mandau District, Bengkalis Regency is generally categorized as Good, however, several important things that are not yet optimal are in the transparency section that does not reflect good service, such as information on costs and service flows that are not yet open to the public, so that the public is still confused about the flow and requirements needed. The public also still assumes that participation has not been seen due to the apathetic attitude of officers who tend to be less responsive when the public experiences difficulties due to the bureaucracy of managing SKGR which is considered still difficult. (2) Inhibiting factors consist of minimal openness of information on costs and service flows and minimal attention from officers in helping the community with difficulties.

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