Astuti, Fifi Tri Yuli (2025) Inovasi Aplikasi Layanan Tunggu (lagu) Di Dinas Kependudukan Dan Pencatatan Sipil Kota Pekanbaru. Masters thesis, Universitas Islam Riau.

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Abstract

An innovation is an idea, practice, or object that is suggested as new by an individual. Based on experience in the field, it turns out that the innovation adoption process does not stop immediately after the innovation is accepted or rejected. The aim of this research is to determine the innovation of the Waiting Service (LAGU) application in the Pekanbaru City Population and Civil Registration Service and Pekanbaru City Civil Registration along with the inhibiting factors. The problem in this thesis is that the department has not carried out a review of various aspects so that implementation can run according to standard operational procedures and services often experience errors. The type of research in writing this thesis is a qualitative descriptive research method in which this research explores and analyzes to provide meaning and significance in solving problems. The data collected is in the form of words, images, and not numbers. So that in this way an explanation and description of the research topic can be obtained in accordance with the research title. This writing consists of primary data, namely research in the form of interviews, documentation and observations and secondary data obtained namely the results of interviews in research. The conclusion of this research is that the Waiting Service (LAGU) has limited services so that people are not effective in processing KTPs. This also highlights the need for longer time to submit applications despite using online applications and the lack of compliance with Waiting Service procedures.

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