Purnamasari, Pindho Bulan (2023) Perlindungan Hukum Terhadap Konsumen Atas Produk Yang Tidak Sesuai Gambar Dan Cacat Dalam Transaksi Ecommerce Berdasarkan Undang-undang No. 8 Tahun 1999 Tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

E-commerce is a modern business model that does not require the physical or verbal presence of the parties involved in the transaction, nor does it require the use of original signatures. The availability of e-commerce brings an unprecedented level of convenience to customers. Not only are customers spared the hassle of leaving home to shop, but they also have access to a wider selection of products and services at a much cheaper cost. This research aims to find out about legal protection for consumers and responsibility for losses caused by business actors in e-commerce according to Law No.8 of 1999 concerning consumer protection. The author uses normative juridical research methods, namely research that refers to legal norms that exist in legislation, literature, expert opinions, journals and the internet whose value is relevant to the issues discussed. The results of this study indicate that consumers who feel harmed can sue the business actor through the consumer dispute resolution institution with the general court (litigation) Consumers can also resolve their problems through outof-court channels (non-litigation). Consumers who are harmed as a result of receiving goods that do not match the picture have the right to compensation, compensation and / or replacement, if the goods received are not in accordance with the agreement or not as they should be.

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