Agustina Firdaus, Pratiwi (2025) Kinerja Pelayanan Publik Di Puskesmas Lirik Kabupaten Indragiri Hulu. Other thesis, Universitas Islam Riau.

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Abstract

Community health centers (Puskesmas) are public health service institutions organized by the State, whose main task is to provide services aimed at realizing public health around the Puskesmas. The development of community health centers at the sub-district level has a very important role in the satisfaction felt by the community. It is considered important to be used as evaluation material for the community health center regarding the performance provided by the community health center as a public institution. Services at community health centers continue to be improved, especially in terms of facilities and infrastructure, but some people still consider community health centers to be less competent. The aim of this research is to see the performance of community health centers in providing public services and to measure the performance of community health centers in providing health services. The research method used is a qualitative research method with descriptive research type. Data collection was carried out by observation, interviews and documentation. The research subject was 1 key informant, namely the Head of the Community Health Center, and 5 informants. The theory used in this research refers to Dwi Yanto (in Pasolong 2007; 178), namely Productivity, Service Quality, Responsiveness, Accountability and Accountability. The results of this research indicate that the performance of public services at the Lirik Health Center in Indragiri Hulu Regency cannot be said to be running well because there are still various complaints from the surrounding community. Factors that hinder the implementation of public services at the Lirik Health Center, Indragiri Hulu Regency, are the limited human resources for service staff and there are still deficiencies in the facilities and infrastructure supporting health services at the Lirik Health Center, Indragiri Hulu Regency. Keywords: Performance, Public Services, Lirik Health Center, Indragiri Hulu Regency

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