R. Yenaverawati, R. Yenaverawati (2025) Public Service Innovation In The Best Practice Perspective At The Investment And One.stop Services Office Of Riau Province. Other thesis, Universitas Islam Riau.

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Abstract

This paper is a research study on the science of public administration that analyzes public service innovation from the perspective of best practices at the Riau Province Investment and One-Stop Services Service and analyzes the factors that hinder the implementation of public services based on best practices innovation at the Investment and Investment Service. One-Stop Service for Riau Province. The problems that occurred became the driving force for the authors to conduct research that aims to analyze the process of implementing public service innovations from the perspective of Best Practices at the Investment Service and One-Stop Integrated Services of Riau Province in 2020-2021 and look at the factors that hinder the implementation of public service innovations at the aforementioned agencies. The type of research used in this research is qualitative with data sources derived from two types of data sources, namely primary data in the form of interviews with informants and secondary data obtained through the process of observing and searching for documents that occurred during the research process. The results of the research will be found in how the mechanism of public services at the Capital Services and OneStop Integrated Services and various obstacles that cause problems with the provision of public services so that they are by public services in the perspective of Best Practice. namely primary data in the form of interviews with informants and secondary data obtained through the process of observing and searching for documents that occurred during the research process. The results of the research will be found in how the mechanism of public services at the Capital Services and One-Stop Integrated Services and various obstacles that cause problems with the provision of public services so that they are by public services in the perspective of Best Practice. Namely primary data in the form of interviews with informants and secondary data obtained through the process of observing and searching for documents that occurred during the research process. The results of the research will be found in how the mechanism of public services at the Capital Services and One-Stop Integrated Services and various obstacles that cause problems with the provision of public services so that they are by public services in the perspective of Best Practice. Keywords: Innovation, Public Service, Best Practice and Riau Province.

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