Rhamadan, Rizqky Fernika (2023) Tinjauan Hukum Mengenai Tanggung Jawab Pt.teknologi Perdana Indonesia (maxim) Kantor Operasional Pekanbaru Kepada Driver Online Atas Pembatalan Pesanan Maxim-food Oleh Konsumen Dalam Metodepembayaran Cod (cash On Delivery). Other thesis, Universitas Islam Riau.

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Abstract

PT. Indonesian Prime Technology (MAXIM) is a company that offers services engaged in the transportation sector. The presence of Maxim also causes several problems that can harm one party, one of which is the unilateral cancellation of orders made by consumers on food delivery services provided by PT. Indonesian Prime Technology (MAXIM) application, namely Maxim-food. Based on this background, the main problem in this study is legal review regarding how the responsibility of PT. Indonesian Prime Technology (MAXIM) application for the Pekanbaru operational office for online drivers for the cancellation of Maxim-food orders by consumers in the cash on delivery payment method and how to resolve the case of the cancellation of Maxim-food orders by consumers in the cash on delivery payment method. The research method used is the empirical method(observation). And the nature of this research is descriptive analysis, while the tool to collect data in this research is through interviews and documentation relating to the responsibilities of PT. Indonesian Prime Technology (MAXIM) application for the Pekanbaru operational office to online drivers for the cancellation of Maxim-food orders by consumers in the cash on delivery payment method. The results of this study indicate that unilateral cancellations made by consumers cause losses for online divers, these losses are not only in the form of material but also a decrease in the performance of online drivers. The cancellation experienced by the online driver is based on the cancellation feature in the Maxim application. Loss of online driver material can be replaced if the online driver reports to the head office, the provisions regarding this unilateral cancellation are not regulated in detail in the partnership agreement between PT. Indonesian Prime Technology (MAXIM) application with online drivers.

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