Putra, Syahdiki Manda (2025) Inovasi Pelayanan Andong (Anterin Dong) Pada Dinas Kependudukan dan Pencatatan Sipili Kota Pekanbaru. Other thesis, Universitas Islam Riau.

Text 207310259.pdf - Submitted Version Restricted to Registered users only Download (2MB) | Request a copy

Abstract

This research aims to find out how innovative the ANDONG (ANTERIN DONG) service is at the Pekanbaru City Population and Civil Registration Service and what are the inhibiting factors in the ANDONG (ANTERIN DONG) service innovation at the Pekanbaru City Population and Civil Registration Service. The problem faced is that the ANDONG service system experiences several problems, including not all people using payments via OVO, so they require payment services via funds, bank transfers, etc., the server down often occurs on the ANDONG service. The research method used is descriptive qualitative, with collection carried out through interviews, observation and documentation. The research conclusion shows that the Pekanbaru City Population and Civil Registration Service has an important role in coordinating and controlling the implementation of government affairs in the field of Population and Civil Registration such as making KTPs, KIA and so on. In order to make it easier for the public to make KTPs and KIA, the Pekanbaru City Population and Civil Registration Service created a service called ANDONG. So far, the people who can use ANDONG services are people who are able to use Android cellphones, but on the other hand, there are some people who are unable to use ANDONG services because they are technologically illiterate.

Actions (login required)

View Item