Saputra, Wendi (2025) Efektivitas Pelayanan Publik Dalam Memberikan Pelayanan Kepada Masyarakat Di Desa Panglima Raja Kecamatan Concong Luar Kabupaten Indragiri Hilir. Other thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to find out how the Village Service in Organizing Village Government in Deisa Panglima Raja, Concong Luar District, Indragiri Hilir Regency. To find out the inhibiting factors that affect the Village Service in Organizing Village Government in Deisa Panglima Raja, Concong Luar District, Indragiri Hilir Regency. This study used a qualitative method. The theory used is Effectiveness According to Sutrisno. Related to the Effectiveness of public services. First, related to the understanding of the program carried out by the village head to the community, it can be seen that the village head has implemented public services, especially those related to various administrative needs. Second, it can be seen that activities related to public services have not been running effectively and efficiently. This can be seen when the process of completing administrative letters takes a long time. Third, related to the right time, it can be seen that the public services carried out have been running quite well. This certainly requires full awareness from the village head and village apparatus to be able to provide more optimal services. The fourth is related to the achievement of goals where the objectives of public services are almost achieved, the fifth is related to real changes made by the village head running optimally.

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