Wahyuni, Siti Sri (2025) Evaluasi Pelayanan Perkara Di Kantor Pengadilan Tinggi Riau. Other thesis, Universitas Islam Riau.

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Abstract

Evaluation is defined as an assessment, which provides numbers and interpretation (apparcial). Evaluation is also related to production data regarding the benefits or value of policy results. The aim of this research is to determine the evaluation of case services at the Riau High Court Office. The problem in this thesis is that the services provided by the Riau High Court in online complaints and reports via SMART PTSP in resolving cases have not been carried out optimally. The type of research in writing this thesis is a qualitative descriptive research method where this research explores and analyzes to provide meaning and significance in solving problems. The data collected is in the form of words, images, and not numbers. So that in this way an explanation and description of the research topic can be obtained in accordance with the research title. This writing consists of primary data, namely research in the form of interviews, documentation and observations and secondary data obtained, namely the results of interviews in the case service evaluation research at the Riau High Court Office. The conclusion of this research is that the Riau High Prosecutor's Office always strives to provide the best service for the community, with the average time for reviewing or returning cases being 5 months. The Smart PTSP services offered still face challenges due to a lack of understanding and knowledge of technology among some people. The app is designed to adapt to advances in technology, although some people may find it difficult to accept due to age or lack of access to a device. Despite its benefits, there are still many pending cases that need to be resolved. Suggestions regarding this matter are expected by the Riau High Court to hold outreach related to processing case documents online so that the public understands how to use them.

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