Ardinata, Iqbal Rizki (2023) Perlindungan Hukum Terhadap Konsumen Jasa Pengiriman Barang Melalui Aplikasi Elektronik Ditinjau Dar Undang-undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

Viewed from the legal aspect of the agreement, one of the most basic obligations for public transport companies and consumers is regulated in the provisions of Article 186 of Law No. 22 of 2009 concerning Road Traffic and Transportation which reads: public transport companies are obliged to transport people and/or goods after a transportation agreement is agreed upon and/or a transportation fee is paid by the passenger or goods sender. Provisions of Article 186 Law no. 22 of 2009 describes the object of the agreement between the public transportation company and the passenger or sender of goods. The object of the agreement for public transportation companies is the obligation to transport people and/or goods based on a transportation agreement. Based on the background of the problems described above, the authors first determine how Legal Protection for Consumers of Consumer Goods Delivery Services Through the Go-Jek Electronic Application? and What is the responsibility of the Go-Jek Courier for the Delivery of Consumer Goods through the Go-Jek Electronic Application? This writing, when viewed from the type of research, can be grouped into sociological legal research, namely research directly to the research location using data collection tools in the form of interviews and questionnaires. Meanwhile, when viewed from its nature, this writing is analytical descriptive, which means that the research is meant to provide a detailed, clear and systematic description of the main research issues. Legal Protection for Consumers of Consumer Goods Delivery Services Through the Go-Jek Electronic Application that this responsibility is given by PT. Go-Jek to consumers with a compensation limit of Rp. 5000,000, - (five million rupiah), and there is no compensation for the original price of the item that was lost or damaged by the driver. Meanwhile, the responsibility given by the driver as a partner is not given, even though on the one hand the delivery task lies with the driver, the driver should be able to be responsible for the actions of losses experienced by consumers, because drivers get wages and bonuses from delivering goods that they do.

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