Aulia, Mohd Agassy (2023) Implementasi Pelayanan Publik Terhadap Pelayanan Pajak Menurut Undang-undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik (studi Kasus Di Mall Pelayanan Publik Pekanbaru). Other thesis, Universitas Islam Riau.

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Abstract

Taxation is one of the biggest revenue contributors in the country of Indonesia, with poor service quality, of course this can have a negative impact on the quality of service that will be felt by the community, one of which needs to be considered is the queuing process for payments which takes a long time and limitations for getting as much information as possible is certainly a job that must be completed as soon as possible, especially the tax services located at the Public Service Mall in Pekanbaru City Based on the background of the problems that have been described above, in this study several main problems were formulated and sought for resolution in a systematic and scientific manner, namely about how the duties and obligations of public services for tax servants are formed based on Law Number 25 of 2009 concerning services and factors anything that hinders the duties and obligations of public services regarding the service of tax obligations The research method used in this research is observational research or by survey method, namely research that takes samples from a population and uses interviews as a means of collecting basic data, while from the nature of this research it is descriptive, the research location is in the Public Service Mall (MPP) in Pekanbaru City , and the speakers were MPP visitors and Pekanbaru City Tax Officer staff The results of this study can be concluded that the lack of employees at the public service mall in Pekanbaru City and the long queue process is a problem that is a complaint from every visitor who wants to pay taxes at the public service mall in Pekanbaru City, then there is a need for commitment from all Pekanbaru City tax officials jointly prioritize good, friendly and fast service, so that the public does not need to have to wait long, then tax officials must also be open in administration and information, so that there are no misunderstandings that lead to slanted comments from the public towards tax officer in the city of Pekanbaru

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