Lastri, Novelma (2023) Kepuasan Nasabah Dalam Pelayanan Pada PT. Bank Syariah Indonesia, Tbk Cabang Dumai (studi Kasus Costumer Service Dan Teller). Masters thesis, Universitas Islam Riau.

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Abstract

This study aims to determine customer satisfaction in services at PT Bank Syariah Indonesia, Tbk Dumai Branch (Case Study of Customer Service and Teller). Service Quality and Customer Satisfaction research indicators. This type of research the author uses descriptive qualitative research type. Qualitative descriptive is a research method that utilizes qualitative data and is described descriptively. This type of qualitative descriptive data analysis is often used to analyze events, phenomena, or situations socially. The results of this study explain that Teler and Cs of Bank Syariah Indonesia play an active role in making it easier for customers to carry out services and transactions at Bank Syariah Indonesia. Bank employees do what the customer wants when the customer wants to open an account or send money and save money. Islamic banking must show progress in terms of the growth of its business lines. to see the existence of problems faced by national sharia banking which aims to grow banking quickly.

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