Dari, Risky Wulan (2023) Pelaksanaan Ganti Rugi Terhadap Konsumen Atas Terjadinya Pemadaman Listrik Menurut Undang-undang Nomor 30 Tahun 2009 Tentang Ketenagalistrikan. Other thesis, Fakultas Hukum.

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Abstract

Electric power has an important role in human life, in Indonesia the fulfillment of public needs for electric power is organized by the electricity company PT PLN (Persero). As the holder of Power of Electricity, PT PLN is obliged to provide electricity continuously with good quality and reliability, also obliged to provide good service to consumers in accordance with article 29 of Law No. 30 of 2009 on Electricity. However, PT PLN (Persero) Rengat Branch Rayon Tembilahan often conduct blackouts that harm consumers. The main problem in this research is how the implementation of compensation to consumers on the occurrence of power outages and how obstacles in the implementation of compensation to consumers according to Law No. 30 of 2009 on Electricity. This research uses a type of sociological or empirical research, namely going directly to the field. While the nature of this research is descriptive analytical, namely giving a description accompanied by a systematic, factual and accurate explanation. The results of this study indicate that the implementation of compensation for power outages conducted by PT PLN (Persero) Branch Rengat Rayon Tembilahan to consumers has not been implemented in accordance with Law No. 30 of 2009 on Electricity, because consumers stated that they never apply for compensation to PT PLN. And obstacles in the process of compensation for the occurrence of power outages by PT PLN (Persero) Branch Rengat Rayon Tembilahan is in the Act No. 30 Year 2009 on Electricity does not regulate in detail how the process of compensation. And consumers declare their right to get compensation for blackouts conducted by PT PLN (Persero) Branch Rengat Rayon Tembilahan. As well as PT PLN (Persero) Branch Rengat Rayon Tembilahan does not provide compensation because no consumer ever apply for compensation.

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