Analisis Kualitas Pelayanan Publik Pada Sistem Uji Kir Di Unit Pelaksana Teknis Dinas Perhubungan Kota Pekanbaru

Rizki, Ananda (2022) Analisis Kualitas Pelayanan Publik Pada Sistem Uji Kir Di Unit Pelaksana Teknis Dinas Perhubungan Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to find out how well the service provided by the technical implementing unit of the Pekanbaru City Vehicle Testing Service was carried out. By testing the service quality using 5 indicators, namely Tangible indicators, Reliability indicators, Responsiveness Indicators Assurance Indicators, and Empathy Indicators. The data collection technique that the author uses is a qualitative technique by collecting data sources through interviews, observation and documentation. Then compared with the theory that is relevant to the problem then a conclusion can be drawn. Based on the results of research obtained in the field, the quality of service provided by the officers is quite good in providing information to the public as well as clear and friendly to the community. And officers in serving the community also apply the existing work SOP. Cleanliness and tidiness are maintained by officers so that people feel comfortable when receiving services from officers.

Item Type: Thesis (Other)
Contributors:
Contribution
Contributors
NIDN/NIDK
Sponsor
Sri, Maulidiah
1021018701
Uncontrolled Keywords: Quality of Public Service in Kir Test System
Subjects: J Political Science > JA Political science (General)
Divisions: > Ilmu Pemerintahan
Ilmu Pemerintahan
Depositing User: Yuni Reliska
Date Deposited: 18 Sep 2025 00:47
Last Modified: 18 Sep 2025 00:47
URI: https://repository.uir.ac.id/id/eprint/29895

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