Mahaputra, Wan Ibnu Mulia (2025) Implementasi Kebijakan Dinas Kependudukan Dan Pencatatan Sipil (disdukcapil) Kota Pekanbaru Terhadap Aplikasi "layanan Tunggu". Other thesis, Universitas Islam Riau.

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Abstract

This study aims to determine implementation of the Civil Registry Service Office Policy of Pekanbaru City Towards The “Layanan Tunggu” Application, which processes damaged and lost ID cards (KTP), and to identify the inhibiting factors in the Civil Registry Service Policy of Pekanbaru City of implementation towards the "Layanan Tunggu" application. The indicators used include policy standards and targets, resources, communication among implementing agencies, characteristics of implementing agencies, social, economic, and political environments, and implementers' attitudes/dispositions. This research was conducted at the Population and Civil Registry Service Office of Pekanbaru City using a qualitative descriptive research method. Data collection was carried out through observation, interviews, and documentation techniques. The results indicate that the Implementation of the Civil Registry Service Office Policy in Pekanbaru City regarding damaged and lost ID cards (KTP) is still not meeting service standards. In implementing the "Layanan Tunggu" application, many challenges are faced by people attempting to access the application, including: a confusing application interface, especially for the elderly, follow-up after registration in the application, and unstable network conditions making it difficult to access the “Layanan Tunggu” application in areas with minimum information technology infrastructure, especially network connectivity.

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