Putra, Fadel Dharma (2024) Tanggung Jawab Hukum Pelaku Usaha Jasa Kecantikan Eyelash Extation Terhadap Kerugian Konsumen Berdasarkan Undang-undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen Di Marpoyan Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

Eyelash Extension is the installation of false or synthetic eyelashes with special glue so that real eyelashes look thick, long and curly, the installation of eyelash extension has negative impacts such as consumers experiencing sore, itchy, swollen, irritated eyes to the point that some are taken to the hospital, but in this case the beauty service business actors have no responsibility at all, and consumers if they seek treatment use their own funds without any compensation, guarantee, and protection of consumer rights. Whereas it is clear in Law Number 8 of 1999 concerning Consumer Protection that it provides the principles and objectives of the use and utilization of goods and/or services that are consumed or used. The formulation of the problem in this study is first, how is the legal responsibility of eyelash extation beauty service business actors for consumer losses based on Law Number 8 of 1999 concerning consumer protection in Marpoyan Pekanbaru, second, what are the obstacles for eyelash extation beauty service business actors in providing legal responsibility for consumer losses based on Law Number 8 of 1999 concerning consumer protection in Marpoyan Pekanbaru. The type of research used includes empirical sociological research (observational research) which is a research that is carried out directly in the field to obtain information and data through respondents. This research was conducted in Marpoyan Pekanbaru. Data collection techniques used interviews, observations, and documentation. The population and sample are parties related to the overall problem of this research. Data analysis used is a qualitative technique by means of deductive inference. From the results and discussion of the study, the author found that: first, the legal responsibility of eyelash extation beauty service business actors for consumer losses based on Law Number 8 of 2008 concerning Consumer Protection in Marpoyan Pekanbaru that the responsibility of business actors has been carried out but not optimally. Second, Regarding the constraints on the responsibility of beauty service business actors in the field of eyelash extantion for consumer losses based on Law Number 8 of 2008 concerning Consumer Protection in Marpoyan, business actors should have knowledge of UUPK, and have a high awareness to take full responsibility, besides that they must also dare to lose and take risks if the conditions of the need for tools and materials are quite expensive.

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