Pertiwi, Anggun (2025) Perlindungan Konsumen Atas Pembatalan Sepihak Oleh Kurir Jasa Pengiriman J&t Express Marpoyan Damai. Other thesis, Universitas Islam Riau.

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Abstract

A shipping company is a person who receives certain goods to be transported with a certain shipping fee, without binding themselves to carry out the expedition themselves. There are many shipping companies used in e-commerce applications, one of which is the J&T Express shipping company. J&T Express is a multinational company (PT. Global Jet Express) headquartered in Jakarta, Indonesia. Consumer Protection for Unilateral Cancellation by J&T Express Marpoyan Damai Shipping Service Courier. Regarding this study, there are several formulations of legal problems, namely as follows: First, How is consumer protection for unilateral cancellation by the J&T Express Marpoyan Damai shipping service Courier. Second, What are the obstacles in obtaining consumer protection for unilateral cancellation by the J&T Express Marpoyan Damai shipping service Courier. For this study, the author uses an empirical legal research method or sociological legal research. This empirical legal research is intended to conduct research by looking at the practical aspects that the researcher obtained from the research location where the researcher went directly to the research location to obtain research results. The data sources used by the researcher in this empirical legal research are: primary legal materials and secondary legal materials. The data collection techniques used by the author are using the Questionnaire and Interview Techniques. Meanwhile, the method of drawing conclusions used by the author in this study is the deductive method, namely the method of drawing conclusions from the general to the specific. From the results of the research that the researcher found, First, regarding How is consumer protection against unilateral cancellation by the J&T Express Marpoyan Damai delivery service courier because the J&T Express delivery service courier has violated legal obligations, not agreements. The obligations violated by the J&T Express delivery service courier as a business actor are that business actors may not cancel an agreement unilaterally as regulated in Article 1338 paragraph (2) of the Criminal Code. Second, What are the obstacles in obtaining consumer protection against unilateral cancellation by the J&T Express Marpoyan Damai delivery service courier? There are several factors such as obstacles from the consumer, business actors and from the government, but there are several supporting factors in the implementation of legal protection for consumers.

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