Balqis, Mutiara Annisa (2024) Perlindungan Hukum Terhadap Konsumen Akibat Kelalaian Pelaku Usaha Cucian Pakaian (laundry) Berdasarkan Undang – Undang Nomor 8 Tahun 1999 Tentang Perlindungan Konsumen Kelurahan Delima Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

Consumer protection is an inseparable part of a healthy business activity. In laundry service business' activity, businessmen sometimes make mistakes that can harm consumer. Punishment or sanction that is obtained by businessmen only limited to social sanction, which is very imbalance with the loss of that laundry service's consumer. Most laundry business' consumers that become victim of laundry businessmen's negligence just let it go easily and find other laundry service that is available in their neighborhood. It can be known that in order to protect consumer, various law aspects are needed so that consumer can be protected fairly. The goals of this research are to give scientific contribution related to law theories and also to understand law protection for laundry's consumer. The problem examined in this research is how to provide legal protection for laundry consumers for the negligence of business actors which results in consumer losses and how to resolve the negligence of business actors which results in consumer losses. The method used is the observational research method which is carried out by means of a survey, namely direct research carried out at the location using data collection tools in the form of interview techniques. The results of this research are the legal protection that business actors provide to consumers, namely providing compensation in the form of money in the amount of the price of goods that are defective due to the business actor. Settlement efforts by O laundry business actors, Fresh Morning Laundry and Siko Laundry as well as consumers are by using deliberation, because deliberative settlement is more efficient, practical and economical.

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