Hatta, Rahmi (2021) Kualitas Pelayanan Publik Dalam Proses Perekaman Data Kependudukan Oleh Disdukcapil Di Kecamatan Tebing Tinggi Kabupaten Kepulauan Meranti. Masters thesis, Universitas Islam Riau.

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Abstract

QUALITY OF PUBLIC SERVICES IN THE PROCESS OF RECORDING POPULATION DATA BY DISDUKCAPIL IN THE SUB-DISTRICT OF TEBING HIGH MERANTI ISLANDS DISTRICT ABSTRACT By RAHMI HATTA The purpose of this research is to know and analyze the quality of service in the process of recording population data by the Disdukcapil in Tebing Tinggi District, Meranti Islands Regency and the factors that hinder the quality of service in the population data recording process. The type of research is descriptive qualitative. The number of research informants was 10 people with the Camat as the key informant. Data collection techniques with interviews and data analysis in this study used data analysis techniques on the site developed by Miles Huberman. The results of the study revealed that the Quality of Service in the Population Data Recording Process by Disdukcapil in Tebing Tinggi District, Meranti Islands Regency was not yet optimal, it really needed to be improved and improved, especially on Tangible, Reliability, and Responsivenes indicators. Tangible thing that is the main focus that becomes a problem in recording population data is in terms of facilities and infrastructure for work completeness, there are still shortcomings. In the Reliability indicator, the community assesses that the service at the sub-district office still needs to be improved, especially on the attitude of employees in providing services to the community. The community also considers the low ability of employees to carry out their duties because employees do not fully understand their duties and there are still questions here and there in providing services to the community. While on the Responsiveness indicator, the community also assesses the low ability of employees in carrying out their duties because employees do not fully understand their duties and there are still questions here and there in providing services to the community. Based on the responses of the informants, the employees were quite clear in providing information regarding the requirements and service procedures, but there were still informants who stated that the employees were incapable of providing information and seemed convoluted.

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