Iswanda, Andre (2024) Perlindungan Konsumen Atas Penggunaan Jasa Ekspedisi Jalur Kapal Laut Terhadap Keterlambatan Pengiriman Barang Di Desa Sungai Besar Kecamatan Lingga Utara Kabupaten Lingga. Other thesis, Universitas Islam Riau.

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Abstract

Sungai Besar Village is a village located in Lingga Utara sub-district, Lingga Regency, Riau Islands Province. In this village, problems often occur regarding consumer losses, such as loss and loss of goods in shipping fromTanjung Pinang to Sungai Besar village and this is contrary to LawNo. 8. 1999concerning consumer protection. The main problem in this research is what are the forms and obstacles inobtaining legal protection for consumers who experience losses due to delays byship expedition services in Sungai Besar Village, North Lingga District, LinggaRegency. And this research aims to understand the forms and obstacles in obtaining legal protection for consumers who experience losses due to delays byship expedition services in Sungai Besar Village, North Lingga District, LinggaRegency. This research uses an empirical legal approach. This method is carriedout with the aim of seeing the law in real terms or what happens in the field andstudying how the law works in society, because this research examines humans intheir relationships in society. The research results show that consumer rights have not been fulfilledaccording to Law Number 8 of 1999 due to several factors. Consumer rights areinthe form of consumer satisfaction when using KMP Dodik Sanjaya expeditionservices. The supporting factor for consumer protection is Law Number 8 of 1999which sets limits between the obligations of business actors. Key words:

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