Hasanah, Nur (2023) Efektifitas Program Pelayanan Wajib Pajak E-samsat Di Kantor Upt Samsat Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to determine the effectiveness of the E-Samsat Taxpayer Service Program at the UPT SAMSAT Office in Pekanbaru City. To find out the obstacles that become obstacles in the E-Samsat Taxpayer Service Process at the UPT SAMSAT Office in Pekanbaru City. The location of the research was carried out at the UPT SAMSAT Office in Pekanbaru City. This type of research is qualitative with a descriptive approach. Sources of data come from key informants and informants who are considered to have information related to research problems. Data collection techniques were carried out by means of interviews, obsevation and documentation. All colected data are classified according to type and from and then presented descriptively, then analyzed and discussed scientifically, then conclusions can be drawn from the research results. Based on the results of research, discussion, and observation it was found that the E-Samsat taxpayer service program had not been effective at the UPT SAMSAT Office in Pekanbaru City. Obstacles in implementing the E-Samsat program are seen from First, There is still a lack of public interest in using the E-Samsat program, Second, there are still many people who have not been able to adapt to using online-based service applications,Third, the role of UPT SAMSAT office staff in Pekanbaru City in providing understanding to the community not yet fully conveyed.

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