Algifari, Algifari (2023) Peran Ombudsman Republik Indonesia Perwakilan Provinsi Riaudalam Pengawasan Penyelenggaraan Pelayanan Publik Di Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

Based on the Decree of the President of the Republic of Indonesia Number 44 of 2000 concerning the National Ombudsman Commission which states that community empowerment through their participation in supervision will ensure that its implementation creates an honest, clean, transparent, free of corruption and nepotism state. It is hoped that the Ombudsman as an independent institution that oversees will continue to exist to quickly lead to better governance (Good Governance). However, the problem of supervision supervision is still passive and there are still many unresolved reports. This study aims to determine how the implementation of public service supervision and the factors that influence the implementation of supervision by the Ombudsman of the Republic of Indonesia (ORI) Representative of the Riau Province. This study uses a qualitative descriptive approach using the key informant method with data collection techniques using interviews, observations and documentation. The conclusions obtained from the results of this study indicate that the supervision of public services by the Riau Province Representative ORI has not been effective, this can be seen from the many reports from the public that have not been resolved and the Ombudsman only provides sanctions in the form of suggestions or recommendations to institutions that commit irregularities. . The influencing factors include: Human resources must continue to be added in number and improved in quality, placement according to the use of the budget so that the supervision process can run well

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