Nugroho, Wahyu Saputra (2023) Analisis Kualitas Pelayanan Pada Pt.Bank Mandiri Kcp Ujung Tanjung Lintas Kabupaten Rokan Hilir. Other thesis, Universitas Islam Riau.

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Abstract

This research is to determine the quality of service at PT. Bank Mandiri KCP Ujung Tanjung Lintas Rokan Hilir Regency. In Increasing Customers. Service Quality Assessment Indicators at PT. Bank Mandiri KCP Ujung Tanjung Lintas Rokan Hilir Regency. Service Timeliness, Service Accuracy, Politeness and Hospitality, Ease of Getting Service, Customer Convenience. This research method uses a descriptive survey, namely prioritizing a list of questionnaires as a means of collecting data. Quantitative method. The sample in this study is 94 customers of PT. Bank Mandiri KCP Ujung Tanjung Lintas Rokan Hil Regency. The technique of taking customer samples using incidental sampling. Based on the results of this research analysis it can be concluded that the quality of service at PT. Bank Mandiri Kcp Ujung Tanjung Lintas Rokan Hilir Regency is categorized as Good. in Service Quality PT. Bank Mandiri Kcp Ujung Tanjung Lintas Rokan Hilir Regency

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