Fajri, Muhammad Al (2023) Penerapan E-government Di Dinas Pemberdayaan Perempuan Perlindungan Anak Dan Pemberdayaan Masyarakat Kota Pekanbaru (studi Aplikasi E-cikpuan). Other thesis, Universitas Islam Riau.

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Abstract

The Office of Women's Empowerment, Child Protection and Community Empowerment launched an innovation for services in cases of violence, namely through the E-Cikpuan application. This electronic-based service aims to improve the quality of public services and meet community needs. This study aims to analyze all the success factors that influence the implementation of E-Government in e-Cikpuan applications in Pekanbaru City. This analysis uses elements of successful E-Government development according to the Harvard Jfk School of Government, including Support, Capacity and Value in Indrajit (2006). The research method used is descriptive qualitative with data collection techniques used are observation, interviews and documentation. There were 12 people who were used as informants in the study. The results of the study, using Support, Capcity and Value analysis, show that based on the support variable when viewed in terms of support, allocation of human resources, and socialization it has been carried out by the Office of Women's Empowerment for Child Protection and Community Empowerment in Pekanbaru city 3APM, although there are still obstacles to each of these indicators. Meanwhile, the Capacity variable, in terms of financial resources and the availability of technological infrastructure, is sufficient, but the lack of human resources who have expertise in IT and supporting facilities and infrastructure in the form of computers and printers still lacks E-Cikpuan implementers. Then for the value variable, if one looks at the benefits of implementing this E-Cikpuan it is to make it easier for the community to get services for cases of violence in the city of Pekanbaru.

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