Fitrianingsih, Fitrianingsih (2023) Pelaksanaan Tata Kelola Trans Metro Di Perusahaan Daerah pt. Transportasi Pekanbaru Madani. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to explain the Implementation of Trans Metro Governance in Regional Companies (PT. Transport Pekanbaru Madani). The concept of performance appraisal used includes the formulation of activity work plans, resources, implementation of activity principles, supervision and control of activities. This type of research is a descriptive survey with quantitative and qualitative analysis, namely prioritizing a list of questionnaires as a data collection tool and the data collected with this tool is then used as the main material for analyzing empirical conditions at the research location. The population and sample in this study amounted to 32 people. The data collection technique used consisted of, primary data collected using questionnaires and interviews and secondary data collected using observation techniques. Meanwhile, the data analysis technique used is by using a frequency table tool. Based on this analysis technique, the researcher assessed and concluded that the implementation of Trans Metro Governance in Regional Companies (PT. Transport Pekanbaru Madani) was in the assessment interval of Fairly Good. There are still weaknesses, namely the lack of maximum delivery of information from PT. Pekanbaru Madani transportation regarding the Trans Metro Bus route to the public, so that the people of Pekanbaru lack of knowledge about the transit process and make people confused about it. Then the complaint number listed on the Trans Metro Bus is inactive and cannot be contacted, so when the Trans Metro bus driver is reckless, the public cannot report it. And the departure and arrival schedule information is inaccurate and uncertain, so people prefer other public transportation or choose to use private vehicles.

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