Sekarwuni Muhwidiharjo, Dyayuning (2023) Pelaksanaan Pengurusan Surat Keterangan Ganti Rugi (skgr) Pada Kantor Camat Tambang Kabupaten Kampar Berdasarkan Undang – Undang Nomor 25 Tahun 2009 Tentang Pelayanan Publik. Other thesis, universitas islam riau.

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Abstract

Realizing good governance through public services paying attention to implementation, legal certainty, regulations, clarity, accountability, effectivines and efficiency. However, in reality at the Tambang Sub-District Office of Kampar Regency, people still complain about transparency in public services such as prosedures, cost information, and limited staff that can hinder the processing of letters/documents. The formulation of the problem in this study is how is the SKGR mechanism at the Tambang Sub-district office of Kampar Regency based on “Law Number 25 of 2009 concerning Public Service” and what obstacles are received in carrying out SKGR arrangements at the Tambang Sub-district office, Kampar Regency. This legal research is a type of survey research. This type of research method is intended to solve problems that exist at the moment by collecting data and then compiling and analyzing and looking at legal reality in society to obtain a result. The results of the research that the authors obtained were that the implementation of SKGR management at the Tambang Sub-district office of Kampar Regency in implementing public services was sufficient in accordance with Law Number 25 of 2009 concerning Public Service, the implementation of procedures had been openly informed. It can be seen from the existance of an information board regarding the flow of service as well as the needs of the community that has beed provided quite well. Regarding the cost is not informed openly. Lack of timeliness in the service process. What hindered the implementation of SKGR management at the Tambang Sub-district office of Kampar Regency was the lack of staff, and also a lack of discipline, which made people wait to get service. Keywords: implementation, SKGR, Tambang Sub-district office of Kampar regency.

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