Sistem Monitoring Kinerja Debt Collector Pada Bank

Kurniawan, Arief (2023) Sistem Monitoring Kinerja Debt Collector Pada Bank. Other thesis, Universitas Islam Riau.

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Abstract

Implementation of performance monitoring at PT. BPR Fianka Rezalina Fatma is applied to all employees, especially the Debt Collector section or commonly known as the Billing Team which uses a website-based monitoring system. At the beginning of the employee supervision process, especially the Debt Collector section, using the builder application, namely Go Canvas and Microsoft Excel as a performance calculation that has problems such as the server (main paladen) and the Go Canvas company not being in the country, so that it becomes the object of findings by the OJK (Financial Services Authority). ). With the creation of a web-based Debt Collector Performance Monitoring System, it is hoped that it will be able to help Collection admins, Leaders and Employees of PT. BPR Fianka Rezalina Fatma in monitoring Debt Collector Performance both in terms of employee financial performance, accountability and scope of work. Based on the results of performance monitoring tests for employees using Go Canvas and Microsoft Excel as calculations of the performance of the The Computer System Usability Questionnaire (CSUQ) respondents' questionnaire which was answered by 10 respondents with 15 question items, it can be concluded that the usability of the system with an average of 5.75, quality information on the system with an average of 5.72, the quality of the interface on the system with an average of 5.41 and the overall usability of the system with an average of 5.68.

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