Perlindungan Hukum Bagi Pembeli Pakaian Bekas Di Pasar Kodim Pekanbaru Di Tinjau Dari Undang-Undang No.8 Tahun 1999 Tentang Perlindungan Konsumen

Syahputra, Muhammad Rakha (2019) Perlindungan Hukum Bagi Pembeli Pakaian Bekas Di Pasar Kodim Pekanbaru Di Tinjau Dari Undang-Undang No.8 Tahun 1999 Tentang Perlindungan Konsumen. Other thesis, Universitas Islam Riau.

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Abstract

The rise of used clothing sales, in some parts of Indonesia. One of them in the Riau region, especially in Pekanbaru precisely in Pekanbaru Kodim Market. These goods are products originating from abroad which are much in demand by the public, because of the quality and the quality of the goods is quite good. Due to the condition of the incoming goods are categorized secondhand, there are times when problems arise from the goods or clothing that is defective or torn and others. So it takes mutual understanding between the seller and the buyer and vice versa. Based on the background in the study, the authors determine the main problems in this study as follows: How is legal protection for buyers of used clothing in the Pekanbaru Kodim Market based on Law No. 8 of 1999 concerning Consumer Protection, and how to resolve disputes between buyers and used clothing businesses in the Pekanbaru Kodim Market based on Law No. 8 of 1999 concerning Protection of Conventions. The method of this research is Observation research where the writer descends directly into the field to obtain data of this study to learn how the practice of protecting consumers in the Pekanbaru Kodim Market. The nature of this research is descriptive in nature, research that illustrates the realities in the field. Regarding this consumer protection effort Business Actors in the Pekanbaru Kodim Market have not met the consumer protection elements in the purchase of used clothing, according to Law No. 8 of 1999 concerning Consumer Protection, consumer protection efforts at the Pekanbaru Kodim Market violate Article 4 paragraphs 3, 7 and 8 namely the right to correct, clear and honest information about the conditions and guarantees of goods or services (paragraph 3), the right to be treated or served correctly and honestly and not discriminatory (paragraph 7) and the right to obtain compensation or compensation, if the goods or services received do not comply with the agreement or not as intended (paragraph 8). Consumer dispute resolution can be done in two ways, first through court or outside the court through the Consumer Dispute Settlement Agency (BPSK) and secondly, dispute resolution between consumers and business actors that occur in general is resolved by deliberation based on family principles.

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