Responsibility of PT Telkom Towards Indihome Fiber Users Concerning Network Disruption According to Law Number 8 Of 1999 On Consumer Protection (Case Study: Pt Telkom Tanjung Balai Karimun)

Puteri, Eno Dwi and Syafrinaldi, Syafrinaldi and Febrianto, Surizki (2021) Responsibility of PT Telkom Towards Indihome Fiber Users Concerning Network Disruption According to Law Number 8 Of 1999 On Consumer Protection (Case Study: Pt Telkom Tanjung Balai Karimun). In: the 1st UMGESHIC International Seminar on Health, Social Science and Humanities (UMGESHIC-ISHSSH 2020).

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Abstract

The background of this study is the existence of an imbalance between Law Number 8 of 1999 on Consumer Protection and the Responsibilities of PT. Telkom Regional TanjungBalaiKarimun that occurs in the field related to the problem of slow and lack of internet connection which causes losses to Indihome Fiber users. The stipulations on consumer rights as well as obligations of business actors have clearly been regulated under Article 4 and 7 of Law Number 8 of 1999 on Consumer Protection. However, PT. Telkom Tanjung Peninsula Karimun area failed to fulfill its duties as stipulated under article 4 and article 7 of Law Number 8 of 1999. PT. Telkom failed to fulfill its obligation towards Indihome Fiber Customers. Furthermore, PT Telkom also failed to fulfill its responsibility regarding Internet Network Disruption due to errors and omissions caused by PT. Telkom TanjungBalaiKarimun area itself. Moreover, there is a lack of supervision and maintenance of the network that causes disadvantaged towards Indihome Fiber users and the slow handling of PT. Telkom in improving the network

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