Mariana H, Rafika (2022) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Klinik Pratama Zidya Di Pekanbaru. Other thesis, Universitas Islam Riau.
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Abstract
This study aims to determine and analyze the effect of service quality on customer satisfaction at Pratama Zidya Clinic. This research is a kualitative with a population of 890 consumers and a sample of 89 customers by sampling the slovin technique. The data analysis technique used is simple linear regression analysis. The results of the study can be concluded that service quality has a significant positive effect on customer satisfaction at Zidya Pratama Clinic. And simultaneously it was concluded that service quality had a significant positive effect on customer satisfaction at Zidya Pratama Clinic.
| Item Type: | Thesis (Other) | ||||||
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| Uncontrolled Keywords: | Service Quality, Customer Satisfaction | ||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | ||||||
| Divisions: | > Manajemen | ||||||
| Depositing User: | Luthfi Pratama ST | ||||||
| Date Deposited: | 03 Apr 2023 03:07 | ||||||
| Last Modified: | 03 Apr 2023 03:07 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/21214 |
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