New Public Service Dalam Pembuatan Paspor Online Di Kantor Imigrasi Kelas 1 Kota Pekanbaru

Dwi Syafira, Alish (2022) New Public Service Dalam Pembuatan Paspor Online Di Kantor Imigrasi Kelas 1 Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

This research was conducted at the Immigration Office Class 1 Pekanbaru City, the purpose of this study was to find out how the New Public Service in Making Online Passports at the Class 1 Immigration Office Pekanbaru City. The 10 dimensions to measure the success of the New Public Service according to Denhardt are: Tangable, Reability, Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication, Understanding Customer. This research is qualitative. The informants in this study were the Head of Immigration Traffic, the Head of the Travel Document Service Subsidy, and 2 people applying for passports. Data analysis technique using triangulation technique. The results of the study based on the New Public Service indicator that the service at the Class 1 Immigration Office of Pekanbaru City has characterized quality public services in online passport-making services shown through a good physical appearance, namely facilities and infrastructure that meet needs, reliability in appropriate and responsive services, attitude in agile and responsive service to the needs of the community, honest attitude and trust in officers, timeliness and cost, guarantee, access, and communication of Immigration Office officers to the passport applicant community is good.

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