M. Asri, M. Asri (2022) Kualitas Pelayanan Di Kantor Kepenghuluan Bantaian Kecamatan Batu Hampar Kabupaten Rokan Hilir Dalam Pengurusan Surat Keterangan Pindah Penduduk. Other thesis, Universitas Islam Riau.
![[img]](https://repository.uir.ac.id/style/images/fileicons/text.png) |
Text
177310680.pdf - Submitted Version Restricted to Repository staff only Download (1MB) | Request a copy |
Abstract
The residence deed service at the Penghuluan Office plays a role in providing satisfaction to the community, but in reality there are still many people who are not satisfied with the achievement of the services provided. Providing service satisfaction for Residents Moving Certificate cannot be separated from Tangibles, Reliability, Responsiveness, Assurance, Empathy. The purpose of this study was to determine the barriers and factors Service Quality of the Bantaian Headquarters, Batu Hampar District, Rokan Hilir Regency in the Management of Residents Moving Certificates. The research method used is a qualitative method with data collection techniques through observation, interviews and documentation. Discussion of Service Quality at the Bantaian Penghuluan Office, Batu Hampar District, Rokan Hilir Regency. The process of managing the Deed of Population Transfer has not been carried out based on Standard Operating Procedures so that it has not given satisfaction to the community. Conclusion The quality of service at the Kepenghuluan Bantaian Service, Batu Hampar District, Rokan Hilir Regency in the Management of the Deed of Population Transfer has not been carried out optimally in accordance with Standard Operating Procedures, this is due to the lack of staff and supporting infrastructure. in providing services. Researcher suggestions to the Kepenghuluan Office should increase the number of employees in providing services, cooperate with employees in providing services and provide service support facilities in order to achieve optimal service.
| Item Type: | Thesis (Other) | ||||||
|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||
| Uncontrolled Keywords: | Quality, Public Service, Management of Residents Moving Certificate | ||||||
| Subjects: | J Political Science > JA Political science (General) | ||||||
| Divisions: | > Ilmu Pemerintahan Ilmu Pemerintahan |
||||||
| Depositing User: | Luthfi Pratama ST | ||||||
| Date Deposited: | 03 Mar 2023 02:56 | ||||||
| Last Modified: | 03 Mar 2023 02:56 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/20650 |
Actions (login required)
 |
View Item |
