Analisis Kualitas Pelayanan Publik Di Kantor Desa Balai Makam Kecamatan Bathin Solapan Kabupaten Bengkalis

Fahmi, Chairul (2022) Analisis Kualitas Pelayanan Publik Di Kantor Desa Balai Makam Kecamatan Bathin Solapan Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.

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Abstract

One of the services carried out at the Village Head Office of the Sub-District of Bathin Solapan is a Certificate of Compensation (SKGR) which is a certificate stating ownership of a plot of land that has been ratified by the Village Head and Camat in the area concerned with a series of processes such as clarifying the origin. land. In providing services to the community, there are still attitudes and behaviors of officers who lack concern and friendliness in communicating with the community. Attitudes and behavior like this will also cause injustice in the process of providing services to the community, because officers will serve the community quickly and without complications if the residents are already known or because of various other things. The purpose of this study is to find out and analyze the Service for Making Land Certificates at the Head Office of the Head of the Makam Hall, Bathin Solapan District, Bengkalis Regency and its obstacles. The methods used are descriptive and quantitative methods; The sample is 50 people consisting of the village head, employees and the community who take care of the Land Certificate. Questionnaire and interview data collection techniques as well as descriptive, qualitative and quantitative data analysis. This study concludes that the Land Certificate Management Service at the Village Head Office of the Makam Hall, Bathin Solapan District, Bengkalis Regency is in the fairly implemented category. The inhibiting factors in providing land certificate management services at the Head of the Village Head Office, Bathin Solapan District, Bengkalis Regency: Barriers from within (internal) include: lack of discipline of officers or officers who provide public services and physical facilities that are still inadequate and Barriers from External (external) includes public awareness that is still lacking, especially regarding requirements and procedures that are still often ignored by the community, lack of awareness of the population to always queue to get services.

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