Priyanti, Nova (2022) Analisis Pelayanan Publik Pada Dinas Komunikasi, Informatika, Statistik Dan Persandian Kabupaten Rokan Hilir (Studi Kasus : Pengelolaan Aplikasi SP4N-LAPOR! Tahun 2020). Masters thesis, Universitas Islam Riau.
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Abstract
This study aims to analyze Public Services at the Office of Communication, Informatics, Statistics, and Coding of Rokan Hilir Regency with a Case Study of SP4N-LAPOR Application Management in 2020. Some of the problems that occur in the Office of Communication, Informatics, Statistics and Encoding of Rokan Hilir Regency in Managing Applications SP4N-LAPOR is coordination between liaison officials who are still lacking, slow response from the targeted regional Apparatus Organizations, and the SP4N-LAPOR website that has problems (errors). The research method used is qualitative with a descriptive approach. The research location is in the Office of Communication, Information, Statistics and Encoding, Rokan Hilir Regency. Data collection techniques used are observation, interviews and documentation. While the research informants who participated in this study were 5 (five) people. The results of this study can be concluded that the Public Service at the Office of Communication, Informatics, Statistics and Coding of Rokan Hilir Regency has been running well. However, obstacles and obstacles still occur and can interfere with the implementation of public services. The slow response of the Regional Apparatus Organizations addressed by the community in submitting complaints reports caused the process of implementing the SP4NLAPOR Application not to run effectively. This is because the liaison officer is not active and even some of the regional apparatus organizations do not know the liaison officer because there is always a shift in each agency so that sometimes it is not accommodated in the previous agency.
| Item Type: | Thesis (Masters) | |||||||||
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| Uncontrolled Keywords: | Management, Application, SP4N-LAPOR, Website. | |||||||||
| Subjects: | H Social Sciences > H Social Sciences (General) | |||||||||
| Divisions: | > Ilmu Administrasi S.2 | |||||||||
| Depositing User: | Luthfi Pratama ST | |||||||||
| Date Deposited: | 10 Feb 2023 02:33 | |||||||||
| Last Modified: | 10 Feb 2023 02:33 | |||||||||
| URI: | http://repository.uir.ac.id/id/eprint/20188 |
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