Analisis Pelayanan Elektronik Kartu Tanda Penduduk (E-KTP) Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Dumai

Atikah, Nurul (2022) Analisis Pelayanan Elektronik Kartu Tanda Penduduk (E-KTP) Pada Dinas Kependudukan Dan Pencatatan Sipil Kota Dumai. Other thesis, Universitas Islam Riau.

Text 187310127.pdf - Submitted Version Restricted to Repository staff only Download (2MB) | Request a copy

Abstract

The E-KTP service is one of the government's basic services to the public and its creation is an important element in population administration. The problem in this thesis is that the extent to which the E-KTP service has been implemented in the City of Dumai, especially at the Office of the Population and Civil Registration Office, is an important matter in order to realize optimal online services to the public. The type of research in writing this thesis is a qualitative descriptive research method in which this research explores and analyzes to give meaning and significance in solving problems. The data collected is in the form of words, pictures, and not numbers. So that in this way an explanation and description of the research topic can be obtained in accordance with the research title. This writing consists of primary data, namely research in the form of interviews, documentation and observation and secondary data obtained, namely by the results of interviews in research on community empowerment through cooperative palm oil cooperatives. Conclusion The limitations of facilities and infrastructure are due to the large number of technological tools that are obsolete or old and no longer suitable for use and that supporting technology has not yet been found at the Dumai City Population and Civil Registration Service Office in providing services to the community. Suggestions for this are that the Dumai City Population and Civil Registration Service needs to make changes in providing more effective services, for example, the requirements for obtaining E-KTP can be accessed online via a Smartphone so that it makes it easier for the public to arrange E-KTP without having to go back and forth to the Service Office. Dumai City Population and Civil Registration so that it makes it easier for people to complete the requirements from home and complete them after being taken to the Dumai City Disdukcapil Office.

Actions (login required)

View Item