Analisis Kualitas Pelayanan Publik Pada Kantor Camat Merbau Kabupaten Kepulauan Meranti (Studi Rekomendasi Perizinan Dan Non Perizinan)

Minarni, Wan (2022) Analisis Kualitas Pelayanan Publik Pada Kantor Camat Merbau Kabupaten Kepulauan Meranti (Studi Rekomendasi Perizinan Dan Non Perizinan). Masters thesis, Universitas Islam Riau.

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Abstract

The research entitled analysis of the quality of public services at the Merbau Camat office (study of licensing and non-licensing recommendations) aims to determine the quality of public services at the Merbau Camat office (study of licensing and nonlicensing recommendations) and to find out what factors affect the quality of public services at the Merbau Camat office ( study of licensing and non-licensing recommendations). The quality of public services at the Merbau Camat office (permit and non-licensing studies) must provide good quality. Employees within the Merbau Camat office have a very strategic role as the spearhead of public services, especially (permitting and non-licensing studies). The research methodology used is a qualitative research method. Based on the results of research and discussion, it can be concluded that 5 indicators of the quality of public services in Merbau District are in accordance with the standards applied, but still need to be improved on Tangible Indicators (physical evidence), especially seating facilities and require loudspeakers, so that people who carry out the management run smoothly. better. The suggestion is that in the waiting room it is necessary to add chairs so that there are no people standing up when doing licensing and non-licensing and service officers in Merbau District use loudspeakers when calling people who take care of licensing and nonlicensing because it is found that the voice of employees is not loud enough when calling people.

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