New Public Services for Drug Addictive Rehabilitation Patients at National Narcotics Agency Pekanbaru City

Zainal, Zainal and Fadila, Yuni (2022) New Public Services for Drug Addictive Rehabilitation Patients at National Narcotics Agency Pekanbaru City. JOGS: Journal of Government Studies, 01 (01). pp. 46-61. ISSN 2961-7383

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Abstract

Pekanbaru City National Narcotics Agency as one of the rehabilitation cen- ters that provide health or rehabilitation services to drug addict clients. This study aims to analyze how the New Public Service for Drug Addicts Rehabilitation Pa- tients at the National Narcotics Agency of Pekanbaru City. The theory of New Pub- lic Service according to Denhardt is the success in applying the concept of stand- ards and quality of public services which at least requires dimensions that are able to consider reality. There are ten dimensions to measure the success of new public services, namely: Tangibles. Reability, Responsiveness, Competence, Courtesy, Credibility, Security, Access, Communication, Understanding the customer. This research is qualitative. The informants of this research were 4 people. The data analysis technique used triangulation technique. In general, the results of research based on the New Public Service indicator that services at the Pekanbaru City Na- tional Narcotics Agency have characterized quality public services in outpatient service units, emergency installations, medical services, and administrative and fi- nancial services shown through a good physical appearance, in the form of health facilities. and infrastructure as well as equipment that meets the needs, reliability of appropriate and fast satisfying services, behavior in service that is responsive to cli- ent needs, client satisfaction with service officers, honest attitude and public trust, certainty of time and cost, guarantees, access and communication of officers The rehabilitation of the Pekanbaru City National Narcotics Agency for clients has been good. The inhibiting factors for New Public Service for Drug Addicts Rehabilita- tion Patients at the National Narcotics Agency of Pekanbaru City include facilities and infrastructure such as medical equipment that is still lacking in overcoming narcotics abuse such as the allocation of funds in the implementation of minimal countermeasures, inadequate laboratory facilities, lack of public awareness for pro- vide information about the distribution and abuse of drugs and the narrow space so that officers find it difficult to provide services. Lack of public knowledge about the client service procedures for drug addicts rehabilitation. This is because the infor- mation was not given clearly by the Pekanbaru City National Narcotics Agency. As well as the lack of socialization and counseling about drug abuse so that many people think that rehabilitation is the same as being imprisoned and are afraid to do re- habilitation at the Pekanbaru City National Narcotics Agency.

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