Perlindungan Konsumen Pengguna Kosmetik Yang Tidak Memenuhi Izin Edar Badan Pengawasan Obat-obatan Dan Makanan (BPOM) Di Anugrah Cosmetic Sukaramai Pekanbaru

Yasa, Anggia Yutika (2022) Perlindungan Konsumen Pengguna Kosmetik Yang Tidak Memenuhi Izin Edar Badan Pengawasan Obat-obatan Dan Makanan (BPOM) Di Anugrah Cosmetic Sukaramai Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

Along with the development of science and technology from time to time, the needs of human life are growing. Cosmetics are needed in this day and age, especially for women. The desire of women to always look beautiful is misused by irresponsible business actors. Many consumers are not aware of the harmful ingredients of the products they use. The safety of these cosmetics must always be considered and monitored. There were 10 consumers who felt disadvantaged in the cosmetic products they bought at Anugrah Cosmetics. The impact they feel from cosmetic products without a BPOM permit also varies. The formulation of the problem discussed is the form of consumer protection for cosmetic users who do not comply with the distribution permit of the Food and Drug Administration (BPOM) at Anugrah Cosmetics Sukaramai Pekanbaru and Anugrah Cosmetic's responsibility for the circulation of cosmetics that harm consumers. In this study, the researcher used the type of observational research by conducting interviews, by interviewing the Food and Drug Supervisory Agency (BPOM) in Pekanbaru, Anugrah Cosmetics Business Actors, and consumers who use cosmetic products. The results of this study show that the legal protection of consumers who use cosmetics is adequate with the establishment of regulations to protect consumers, namely Law Number 8 of 1999 concerning Consumer Protection, only in this case BPOM has not been maximal in its performance to eradicate cosmetic products without distribution permits. Lack of consumer knowledge about cosmetic products that are safe to use makes consumers buy cosmetics without marketing authorization to get faster results. The responsibility of business actors has not been carried out, because business actors say that their products have been retested by pharmacists and doctors. The conclusion of the study is that consumers who feel aggrieved by business actors can make several efforts to resolve their disputes through general courts (litigation) namely the District Court, High Court, Supreme Court and dispute resolution outside the court (non-litigation) through the Settlement Body. Consumer Dispute (BPSK) which can resolve consumer disputes easily, quickly, and cheaply so that it does not burden consumers.

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