Rifai, Muhammad Rizal (2022) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Di Ahass Sungai Guntung (INHIL). Other thesis, Universitas Islam Riau.
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Abstract
This research was conducted on customers of AHASS Sungai Guntung, while the purpose of this study was to determine the Effect of Service Quality on Customer Satisfaction at AHASS Sungai Guntung (INHIL). Then the number of samples set as many as 50 respondents, in this study using quantitative data analysis using the simple linear regression analysis method using the SPSS Version 22 program. (Quality of Service) and independent (Customer Satisfaction) at AHASS Sungai Guntung. The value of Service Quality has an effect on Customer Satisfaction at AHASS Sungai Guntung (INHIL) while the rest is influenced by other variables not discussed in this study.
| Item Type: | Thesis (Other) | ||||||
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| Uncontrolled Keywords: | ServiceQuality, Customer Satisfaction | ||||||
| Subjects: | H Social Sciences > H Social Sciences (General) H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
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| Divisions: | > Manajemen | ||||||
| Depositing User: | Mohamad Habib Junaidi | ||||||
| Date Deposited: | 11 Dec 2022 05:39 | ||||||
| Last Modified: | 11 Dec 2022 05:39 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/18164 |
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