Perlindungan Terhadap Konsumen Atas Kerusakan Barang Yang Diakibatkan Oleh Perusahaan Ekspedisi J&T Pangkalan Kerinci

Syaifitri, Mazzalifah (2022) Perlindungan Terhadap Konsumen Atas Kerusakan Barang Yang Diakibatkan Oleh Perusahaan Ekspedisi J&T Pangkalan Kerinci. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to determine consumer protection for the guarantee of smoothness and feasibility in the delivery of goods packages at J&T Express. The formulation of the problem proposed is: How is the fulfillment of consumer rights to guarantee the smoothness and feasibility of delivering goods on J&T services?, What is the responsibility of J&T expeditions to consumers for damage to goods received?. This research includes Observational Research. The legal materials of this research were collected by means of library research and interviews with respondents, namely the consumers who use J&T expedition services in Pangkalan Kerinci district. The approach used is Sociological Descriptive, which is a research that aims to produce a systematic, precise and accurate picture or event based on real facts and analyze the relationship with the symptoms being studied. The results of this study indicate that consumer protection for the guarantee of smooth and appropriate delivery of goods at J&T is still weak. The company is slow in handling complaint services in the form of complaints or claims from consumers for damage and loss of goods packages. In addition, the responsibility of the J&T expedition in carrying out the delivery of goods smoothly and properly is not fulfilled. As a result of the losses incurred, the J&T Company only gives responsibility for what percentage of the losses suffered by consumers. The amount of compensation provided by the company to consumers is not commensurate / equivalent or in accordance with the losses suffered by consumers, so the company is not fully responsible for the losses incurred.

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