Alriandi, Yoki (2022) Analisis Kualitas Pelayanan Pada PT. Bank Rakyat Indonesia Unit Sungai Pagar Kecamatan Kampar Kiri Hilir. Other thesis, Universitas Islam Riau.
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Abstract
This study aims to determine the service quality of Bank Rakyat Indonesia (BRI) Sungai Pagar Unit, Kampar Kiri Hilir District, Kampar Regency. Assessment indicators of Service Quality Analysis at PT. Bank Rakyat Indonesia Sungai Pagar Unit, Kampar Kiri Hilir District. Physical Evidence, Reliability, Responsiveness, Assurance and Empathy. This type of research uses a descriptive survey, which prioritizes a list of questionnaires as a data collection tool. Quantitative and Qualitative Research Methods. The sample in this study amounted to 5 employees of Bank Rakyat Indonesia Unit Sungai Pagar. The technique of taking samples of Bank Rakyat Indonesia employees using the Census. 30 Bank Rakyat Indonesia Customers Customer Sampling Techniques using Incidental Sampling. Based on the results of the analysis of this study, it can be concluded that the Service Quality Analysis of Bank Rakyat Indonesia (BRI) Sungai Pagar Ada Unit is categorized as Quality. Bank Rakyat Indonesia Employee Services. For Bank Rakyat Indonesia customers who wish to receive services from Bank Rakyat Indonesia (BRI) Sungai Pagar Unit, they must arrive early to avoid long queues
| Item Type: | Thesis (Other) | ||||||
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| Uncontrolled Keywords: | Analysis, Services and Bank Rakyat Indonesia | ||||||
| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||
| Divisions: | > Administrasi Bisnis | ||||||
| Depositing User: | Mohamad Habib Junaidi | ||||||
| Date Deposited: | 05 Oct 2022 03:38 | ||||||
| Last Modified: | 05 Oct 2022 03:38 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/15987 |
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