Ramadhan, Alfan Gusti (2022) Analisi Kualitas Pelayanan Pada Bank BTN Syariah Pekanbaru (KPR). Other thesis, Universitas Islam Riau.
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Abstract
This study uses a descriptive survey method, namely collecting, compiling, interpreting and analyzing data so as to provide complete information relating to the problems discussed. The technique used for the sample is by incidental sampling with criteria that have been determined by a sample of 40 people. Types and sources of data used are primary data and secondary data. The data analysis technique was obtained from customers of KPR services at Bank BTN related to service quality. The data obtained were processed or analyzed descriptively. The results of the research that have been analyzed at Bank BTN found that the quality of service consisting of physical, empathy, responsiveness, reliability and assurance has been going well.
| Item Type: | Thesis (Other) | ||||||
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| Uncontrolled Keywords: | Service Quality, Bank BTN | ||||||
| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||
| Divisions: | > Administrasi Bisnis | ||||||
| Depositing User: | Mohamad Habib Junaidi | ||||||
| Date Deposited: | 05 Oct 2022 03:11 | ||||||
| Last Modified: | 05 Oct 2022 03:11 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/15925 |
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