Analisis Performansi Angkutan Umum Trans Metro Pekanbaru Pada Masa Pandemi Covid-19

Ramanda, Irfan (2022) Analisis Performansi Angkutan Umum Trans Metro Pekanbaru Pada Masa Pandemi Covid-19. Other thesis, Universitas Islam Riau.

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Abstract

During the COVID-19 pandemic, the Trans Metro Pekanbaru bus manager limited the number of passengers, operating hours and routines. This policy follows the implementation of the transition period to the new normal in Pekanbaru City. With the enactment of this government policy, it will have an impact on the performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic. The purpose of this study was to analyze the performance of Trans Metro Pekanbaru public transportation during the COVID-19 pandemic based on passenger operations and perceptions. The research method used in this research is quantitative and quality ative. The data analysis used is an analysis of operational performance data during the COVID-19 period, and an analysis of passenger perceptions of service performance during the COVID-19 period. The results of this study indicate that the operational performance of the Trans Metro Pekanbaru public transportation during the COVID-19 pandemic based on the load factor, headway, and frequency indicators is considered poor. The average load factor value on all routes is below 70%, with the highest and lowest average values being 42% on the Ramayan – Pandau route and 2% on the Unilak – Palas Raya route. The average headway value on all routes is more than 10 minutes, with the highest average value being 63 minutes on the BRPS – UIN and Ramayana - Unilak routes. The average frequency value in all routes is only 1-3 vehicles/hour, with the highest average value being 5 vehicles/hour on the Ramayana - Pandau route. Based on passenger perceptions, it shows that passengers' perceptions of the quality of Trans Metro Pekanbaru public transportation services during the COVID-19 pandemic are considered good. This can be seen from the average score of the respondents' assessment of 74.86%. After knowing the performance of Trans Metro Pekanbaru during the COVID-19 pandemic, further research should also be carried out on conditions after the COVID-19 pandemic.

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