Prosedur Pelaksanaan Pembayaran Klaim Asuransi Life Insurance Untuk Meningkatkan Kepercayaan Nasabah Pada Sun Life Financial Syariah Pekanbaru

Putri, Rosi (2021) Prosedur Pelaksanaan Pembayaran Klaim Asuransi Life Insurance Untuk Meningkatkan Kepercayaan Nasabah Pada Sun Life Financial Syariah Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

ABSTRACT THE PROCEDURE OF LIFE INSURANCE CLAIM PAYMENT IN INCREASING CUSTOMER BELIEF AT SHARIA SUN LIFE FINANCIAL PEKANBARU By: Rosi Putri 172310060 This research was motivated by the problems and misunderstanding happened to insurer and party in charge, some procedures and requirements that should be fulfilled in claim procedure from insurance party. It caused misunderstanding when the customer claimed their insurance, it made unbelief impression from customer toward insurance services. The purpose in this research examined to know the procedure steps in payment and the implication from life insurance claim to increase customer belief to Sharia Sun Life Financial Pekanbaru. This was field research where the research directly interacted to research object. Data analysis used qualitative method that explained this research descriptively and used inductive approach analysis. The research object was Sharia Sun Life Financial Pekanbaru. Data collection used interview to two employees and five customers of Sharia Sun Life Financial Pekanbaru. Besides, the used of observation and documentation instruments to complete this research findings. The data sources used primer and secondary data. Based on this research finding, it could be concluded that the claim procedure in life insurance at Sharia Sun Life Financial Pekanbaru needed maximally 14 days when supporting document proceed and completed, also there was no premium arrears, meanwhile to set requirement data needed 3 days.

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