Perlindungan Hukum Bagi Konsumen Terhadap Minuman Kemasan Yang Tidak Memenuhi Standar Mutu Nasional Indonesia (SNI) Di Kota Pekanbaru

Koto, Febri Angrayani (2021) Perlindungan Hukum Bagi Konsumen Terhadap Minuman Kemasan Yang Tidak Memenuhi Standar Mutu Nasional Indonesia (SNI) Di Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

ABSTRACT The background of the problem in this research is the mismatch between the rights and obligations of consumers and business actors, as mandated in Law Number 8 of 1999 concerning Consumer Protection, namely in Articles 4 and 5 which regulate the rights of consumers and business actors, while Article 6 and 7 regulate the obligations of consumers and business actors. The business actors referred to here are companies in the city of Pekanbaru that are engaged in providing packaged drinks but for which there is no SNI national quality standard Indonesia. From the information obtained in the field, there was indeed a bottled water company in the city of Pekanbaru that had not registered the SNI quality standard but it did not last long and was immediately followed up by the company so as not to harm the community as consumers. From this background, the following problems can be formulated, namely: How is legal protection for consumers who consume bottled mineral water that does not comply with the national quality standards (SNI) in Pekanbaru city and the factors that cause consumers to consume inappropriate bottled drinking water. with the Indonesian national standard quality (SNI) in the city of Pekanbaru.The location of this study is at the office of the Pekanbaru City Industry and Trade Office, which is located at Jalan Teratai Number 83, Pulau Karam, Sukajadi sub-district, Pekanbaru city, Riau. In the formal industry data in the city of Pekanbaru, up to 2019, there are around 20 water companies in Pekanbaru city that are spread across various villages, sub-districts and sub-districts. There are business entities in the form of PT, PO, and CV with the product name bottled drinking water. There is no data on bottled drinking water companies in the city of Pekanbaru that are not in accordance with the quality of SNI standards but it is deemed necessary to be analyzed based on statutory regulations. The data sources of this research are library research, observation, and interviews. The analysis carried out is a qualitative analysis.The results of this study can be concluded that to provide legal protection to the public as consumers, there are two legal remedies that can be taken by consumers if their rights are violated by the business activities of a company (business actor), namely by litigation (through court) and non-litigation ( outside the court) whose mechanism is regulated by law. The factors of society are passive, apart from that the level of consumer awareness of their rights is still low. This is mainly due to the low level of consumer education so that they do not really understand what the expire code and SNI label are and how they function and benefit the community as consumers.

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